OpenAI Presence brings managed voice and chat agents to enterprise support workflows. Before giving any AI agent access to customer accounts, use this five-gate readiness test for scope, permissions, escalation, evaluation, and ownership.
ChatGPT now separates quick conversation, multi-step agent work, and software development into Chat, Work, and Codex. This practical guide explains which one to use, when Work earns its extra complexity, and when a simpler tool is better.
Loop engineering turns one-off AI prompts into repeatable workflows that act, check results, learn from feedback, and continue until a clear stopping condition is reached.